Return Policy

Unfortunately, all sales are final. No refunds, exchanges, or cancellations at the moment.

DAMAGED PRODUCT

Firstly, we are very sorry for the inconvenience! We make sure that our products are handled and shipped with care! However, if for some reason you have received a damaged product, please email us right away at info@kateliabeauty.com with images of the damaged goods and we will get back you as soon as possible. We will resend you a new product if this has happened! Damaged product(s) must be reported to us 3 days of receiving products.

LOST PRODUCT

We try and work with the best shipping facilities, however, if for some reason your product did not arrive and was lost in transit, please email us at info@kateliabeauty.com and we will resend you another product! 

WRONG PRODUCT

Again, if this happens we are so sorry for the inconvenience! If for some reason you have received the wrong product, please email us at info@kateliabeauty.com and we will try to solve this issue asap!

CANCELLATIONS

We make sure to send your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This, unfortunately, means NO changes can be made to your order once it is placed.